Shipping policy

Shipping Policy

Tuoji Global currently ships orders to the United States and Canada.

Shipping Rates and Delivery Times

Orders of $99 or more:
Free Shipping
Estimated delivery time: 3–5 business days

Orders from $0 to $98.99:
Shipping fee: $8.00
Estimated delivery time: 5–8 business days

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, weekends, public holidays, and order volume.

You will receive an order confirmation email after placing your order. When tracking information becomes available, it will be sent to the email address provided during checkout.

Shipping Destinations

We currently ship to addresses within the United States and Canada that are available during checkout.

Some remote areas, territories, military addresses, PO boxes, or other locations may have shipping restrictions depending on the product and carrier.

Delivery Times

Delivery times are estimates and are not guaranteed.

Delivery may be delayed due to carrier operations, severe weather, public holidays, customs procedures, incorrect or incomplete addresses, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at sales@tuojiglobal.com.

Please include your order number and relevant photos when applicable.

Shipping Origin

Orders may be processed or shipped from our fulfillment location:

No. 788 Hongpu Road
Hangzhou, Zhejiang 310000
China

Contact Us

For shipping questions, please contact us at sales@tuojiglobal.com.